last updated February 1, 2020
Shakespeare Music LTD (“Shakespeare Music”, “Us”, “We” “Our”) is committed to protecting and respecting Your (“You”, “Your”, “User”, “Customer”) privacy in respect with Your use of content, services and products (collectively referred to herein as “Service” or “Services”) located at www.shakespearemusic.com (the “Website”) and through Our mobile device application (the “App”).
The security of Your personal information is very important to Us. If You have any questions about the security of Your personal information, please contact Us by email email@example.com. If You want Us to anonymize Your data in a way it can never be constructed to identify You as an individual, please contact Us by email firstname.lastname@example.org. If You want to know what data about You We have collected, stored and processed, or You want to ask that Your data be corrected, erased, please send Us a request to email@example.com. If You want to remove Your consent for marketing and promotional communications, please reach us at firstname.lastname@example.org.
You have a right to file a complaint regarding Our data protection practices with a supervisory authority.
Information We Collect or May Collect From You
Personal Information You Share With Us
We collect Your personal information that may include Your name, email address, business or home address, telephone number, gender; if You are business customer - Your company name, Your company details, registration and VAT number, billing address, phone number, email address, Your employees’ names, email addresses, their gender, dates of birth, employment position and other corporate information. We may ask You about and collect Your answers regarding Your experience using Our Products and Services. We may ask You to participate in Our Surveys, to provide feedback and if You do so, We will collect Your provided answers. We will collect all information You share with Us when You contact Us via email, Our messaging, engaging with Us in social media and in any other communication method with Us. By contacting Us, registering for the Services, logging in and using the Services, You agree and allow us to process Your personal data.
Other information We May Collect
When You contact Us in any type of communication such as sending an email, filling in on online contact form, using a live chat platform, sending a request and contacting us via social media, We will process Your personal data for the purposes of responding to Your inquiry and administering it.
When You make a Transaction and register for the Services, We collect information about the Transaction and registration including but not limited to price and chosen length in respect to online or in-app purchases and Our third-party Payment Processors (including Stripe), Subscription, Subscription type: Free Trial or Paid, Subscription expiration date, time and date of Transaction, Your name, username, email address, Services purchased. We will not process, collect and store Your payment information such as debit card and credit information. Apple and Google collect and process payment card information regarding in-app purchases and Website purchases via Our third-party Payment Processor. Please visit stripe.com/privacy for more information on how Stripe processes Your information.
If You login to the Services via a social media account or other third-parties, We may collect Your profile information, such as name, email address, IDs and profile pictures.
Whenever You use the Services we may collect Your usage information. We store collected usage information and generate it seeking to improve Your experience and to train Yours artificial intelligence (AI) technology with the goal to offer You a customized personalized experience in the best way possible. We store collected usage information also because we pay our Artists economic rights fees and we need to know every factual use of Our Products and Services.
When You use Our Services We collect certain information and automatically store it in log files, such as Your Internet Protocol (IP) address, the type of browser, internet service provider (ISP), mobile network information, access times and dates, pages viewed, pages visited before navigating to Our Website.
We collect information about Your Device You use to access Our Services, such as hardware model, operating system and version, amount of free storage and system performance information.
For AI technology training purposes and to improve the Services, We generate some information about You based in other information We have collected.
We may collect and store information about where You are located, such as by converting Your IP address into a rough geolocation or by accessing Your Device’s GPS coordinates or coarse location if You enable location services on Your device. You must disable this feature on Your Device if You do not want Us to collect location information.
We may collect and use information about You gathered via tracking technologies (“Tracking Technologies”) described in below clause Tracking Technologies.
We, Our analytics partners and third-parties use such technologies (“Technologies”) as cookies, tokens, beacons, tags, device identifiers, scripts. Using Technologies allow Us to recognize You and Your Device, recording certain pieces of information whenever You interact with Us.
We partner with third-parties and allow them to provide an analytics service and to manage Our advertising campaigns on Our behalf across the internet and mobile applications. Our third-party partners use Technologies to better understand Your online activity and to collect the information about You to analyze and track data, determine the popularity of certain content, deliver advertising, and Content customized to You regarding ads. For more information about interest-based ads, how to opt out of having Your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices and if You are in the EU, please visit www.youronlinechoices.eu. You may also opt out of receiving ads across Devices (“Limit Ad Tracking” on iOS or “opt Out of Interest-Based Ads” or “Opt Out of Ad Personalization” on Android) if it includes such feature.
We may use mobile App analytics software which allows Us to better understand the functionality of Our App software on Your Device. This software may record information such as how often You engage with the Services, the events that occur within the Services, aggregated usage and performance data, where the App was downloaded from. We may link the information We store within the analytics software to any personal information You submit or We collect about You.
We may also collect Your information like visitor behavior and visitor demographics using Google Analytics, Google Analytics Demographics, Interest Reporting and Amplitude. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit policies.google.com/technologies/partner-sites, for more information regarding Amplitude, please visit amplitude.com/amplitude-security-and-privacy/privacy. You can opt out of Google’s collection and processing of data generated by Your use of the Services by going to tools.google.com/dlpage/gaoptout.
YouTube API Clients
“Pixels”/“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on Our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of Our Services, to monitor how many visitors view Our Services, and to monitor the effectiveness of Our advertising. Unlike Cookies, which are stored on the User’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an email).
Our Use of Technologies
Using Cookies for operational purposes allows You to access Our Services and are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow You to make use of Our functions such as shopping-carts, saved search, or similar functions.
We use performance related Cookies to evaluate Our performance and to help Us understand how Our visitors use Our Services, determine if You have interacted with Our messaging, determine whether You have viewed an item or link.
We also use Technologies seeking to offer enhanced functionality when You access or use Our Services, which includes remembering information You have entered or choices You have made.
We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to Your interests, on Our Website or on third-party websites. This includes using Technologies to understand the usefulness to You of the advertisements and content that has been delivered to You, such as whether You have clicked on an advertisement. If You would like to opt-out of the Technologies We employ on Our Website, Services and other websites, You may do so by blocking, deleting, or disabling them as Your browser or Device permits.
We may use Your Information For:
Providing Our Services in the most effective way.
Maintaining, improving Our Services and developing new Content, Products and Services.
Communication with You, including customer service communication, promotional communication, communication regarding any modifications and updates and general communication regarding Our Content, Products and Services. You may opt-out from promotional communication by sending Us a Request to email@example.com and deactivate communicational notifications in Your Device settings.
Monitoring and analysis activities in relation to Our Services.
Customizing Your personal experience and AI training purposes.
Implementation of contests, promotions, surveys, sweepstakes and rewards.
Personalizing Your online experience and advertisements to You through third-party platforms to the extent that You have provided consent for such uses under applicable law.
Carrying Our legal obligations arising from Your use of Our Services, including the Transactions and fulfilment of Your orders.
Complying with the law, such as applicable taxes.
Detecting, investigating and preventing illegal activities and fraudulent Transactions.
Sharing and Disclosure of Information
We may share and disclose Your information as stated below:
If We are required to do so by law, including but not limited to law enforcement entities, public authorities, national security institutions.
If We believe that You have infringed Our Terms & Conditions, violated the Law, rights, intellectual property rights, property and safety of Yours and others.
When it will be required during negotiations of financing, selling of buying business assets or merger.
Between and among Yours physical bodies and companies with control or/and ownership.
To the third-parties so that they could provide a service You have requested from such party or when such party provides services for Us for Our own purpose.
If You choose to share Your actions You take on Our Services with third-party such as social media.
For research purposes of Our own and Our partners including independent researches, research institutions, educational institutions, clinical care institutions We may share aggregated or other information not subject to obligations under the data protection laws.
Policy Toward Children
If You allow to use Our Services for Your children or anyone under 18, You take full responsibility of such a use. If We learn that We have collected personal information of a person under 13 We will take immediate steps to delete such information from Our files.
Storing and Transferring of Information
We retain Your personal data as long as it is needed to fulfil the purposes for which it was collected, or/and longer if it is required by applicable law.